How to Report and View Incidents:

  • Click on the View Invoices button from the homepage

  • Select the applicable invoice.

  • Click on the blue “Report Incident” button in the upper right-hand corner

  • On the Incident Overview page, populate the following fields:

  • Incident Overview – brief description
  • Incident Date
  • Destination – choose location where it was shipped to
  • Incident Status –
    • Open – if reporting
    • Under Review – if returned to vendor for replacement or credit
    • Closed – if received replacement product or credit
  • Incident Type – Suspect, Damaged or Missing Product
  • Remediation Type –
    • Suspect Product Reported
    • Product Returned to Distributor
    • Missing Product Reported
  • Remediation Overview – brief description of what was done with product
  • Comments – if any
  • Under “Include in Incident?” column, toggle applicable line item
  • Click on Save button

  • Page will refresh to show newly created incident

  • Click on green View Invoice button to return to original invoice

For additional platform support, please call

646-783-3172  or email