- Digitized end-to-end returns journey
- Fully customizable retailer branded returns portal
- Retailer branded customer communications
- Paperless returns with an option to print a label
- Integrated returns tracking
- Capability to offer paid or free returns
- Return rule settings e.g. non-refundable items
- Return approval options
- Returns data dashboards
Convenient returns keep customers happy
81% of consumers think retailers need better returns processes. Inmar’s digital returns platform allows customers to initiate returns, choose a location, and state the reason for the return. The system automatically updates them on their return and refund status using fully branded communications.
INMAR’S RETURNS PORTAL LETS RETAILERS DIGITIZE THE RETURNS JOURNEY
Reduce Costs
- No more pre-printed labels
- Use our dynamic rules engine to enforce return policies
- Reduce returns with actionable insights
Increase Revenue
- Recapture the sale with targeted marketing content
- Promote exchanges over refunds
- Increase customer lifetime value by improving their experience
Improve Sustainability
- Reduce the paper in the returns process with the help of the Label Broker® feature
- Increase the number of convenient drop off points to reduce the need for multiple trips
INMAR RETURNS PORTAL FEATURES
Truly understand customer behaviour, lifetime value and profitability.
Customer Journey
Inmar’s Returns Portal allows customers to initiate returns from your website, app, or chat service. Then they choose how to get their item back to you.
Customer decides to return
They select which items to return
Reason codes captured
Customer selects return location
QR code received or option to print label
Customer receives confirmation email
RETURNS INTEGRATIONS
Our digital returns portal integrations are quick and easy to deploy, enabling you to create e-commerce returns experiences that attract customers, create differentiation, and foster loyalty — faster. We have pre-build APIs for the platforms below; however, we quickly create custom integrations as needed.
SHOPIFY
MAGENTO
SALESFORCE
GET ACCESS TO THE RETURNS PORTAL
See how much simpler your returns process could be. Get started by completing the form below.